Refund policy

Last updated: 23 October 2026

Our 30-day returns offer

We accept returns of unwanted goods bought directly from the Electralead website within 30 days of delivery. This includes our standard catalogue lead lengths, even when assembled to order. Items must be complete, undamaged and unused apart from reasonable handling to inspect them. Please include the original packaging where possible; opening packaging to inspect an item does not by itself prevent a return.

How to return an item

Email sales@electralead.co.uk or call 07568 204804 before posting, so we can help arrange your return. Include your order number or other proof of purchase, your contact details and the items you are returning. A reason is optional for a change-of-mind return.

Send returns to: Electralead, Unit 7, Mount Road Trading Estate, Burntwood, WS7 0AJ, United Kingdom. Pack the goods securely and retain proof of posting.

Return postage

For a change-of-mind return, you pay return postage. There is no restocking fee under our 30-day offer. If we supplied an incorrect, faulty or transit-damaged item, we cover reasonable return costs and will explain the return or collection arrangements when you contact us.

Damaged, incorrect or faulty goods

If a lead arrives damaged or broken, stop using it and contact us. Photos of the item and packaging are helpful where available. We will offer a replacement or refund as appropriate, without restricting any legal right to a refund. A fault reported after 30 days is not automatically excluded: contact us so we can arrange the remedy you are entitled to.

Refunds

We refund the amount paid for returned goods to the original payment method. Refunds are processed within 14 days of receiving the return. For a consumer cancellation, where required by law, this runs from receiving the goods or evidence that they have been sent back, whichever is earlier. Your payment provider may take additional time to display the refund.

When you cancel and return your whole order, we also refund the standard outbound delivery charge. Extra charges for an upgraded delivery service are not refunded beyond the cost of standard delivery.

Your consumer rights

Our offer is additional to your statutory rights. For eligible online goods, consumers can notify us of cancellation within 14 days of receipt and then have a further 14 days to return them. You may inspect goods as you would in a shop. Any lawful deduction for handling beyond that must reflect actual loss in value. Faulty-goods rights are separate from change-of-mind returns and are not limited to this 30-day offer.