Shipping policy

Last updated: 27 October 2026

Dispatch and delivery

We dispatch orders from ElectraLead Ltd, Unit 7, Mount Road Trading Estate, Burntwood, WS7 0AJ, United Kingdom.

Eligible orders placed and paid for before 2:00 pm UK time, Monday to Friday, are normally dispatched the same working day, subject to stock availability and any assembly or testing required. Orders received after the cut-off, at weekends or on bank holidays are normally processed on the next working day. If a product or quotation states a longer lead time, that lead time applies. Contact us before ordering if you need goods for a specific date.

Where we deliver

We deliver only to addresses in England, Scotland and Wales. We do not currently deliver to Northern Ireland, British Forces addresses, the Channel Islands, the Isle of Man or destinations outside Great Britain.

Delivery times

Standard delivery within England, Scotland and Wales normally takes 1–2 working days after dispatch. Dispatch time and transit time are separate. Working days are Monday to Friday, excluding bank holidays. Delivery estimates are not a guaranteed arrival date unless we expressly agree a guaranteed service with you. Remote locations and some postcodes can take longer; check the options and estimates available for your address at checkout.

Delivery charges and free delivery

Standard delivery: £4.99.
Guest orders: free standard delivery when the qualifying order value is £50 or more.
Registered ElectraLead Trade members: free standard delivery when the qualifying order value is over £25.

These offers apply to delivery addresses in England, Scotland and Wales. Thresholds are calculated after discounts, including VAT. Use your registered Trade member email at checkout to receive eligible member benefits; signing in alone does not enrol you in Trade membership. Standard delivery offers do not include a separately agreed timed or weekend service. Your delivery charge is shown before payment; contact us before paying if an expected offer is not displayed.

Weekend and special delivery

Weekend delivery is available only where expressly offered at checkout or separately agreed with us. An order placed before the weekday cut-off does not automatically include Saturday or Sunday delivery. Contact us before ordering to discuss an urgent or special delivery requirement.

Tracking and receiving your order

We send a dispatch confirmation and tracking information where available. Please provide a complete delivery address, including the business name and unit number where applicable, and accurate contact details. If you need to change the address, contact us immediately; changes may not be possible after dispatch.

If delivery is missed, follow the carrier's instructions or contact us for help. If a parcel is returned to us, we will contact you to agree the next steps. Any proposed redelivery cost will be explained before you agree to it. We do not charge you to correct a delivery failure caused by us or our carrier.

Delayed, damaged or missing deliveries

If tracking is delayed, a parcel has not arrived or goods arrive damaged, contact us with your order number so we can investigate and arrange an appropriate resolution. Photographs of damaged goods and packaging are helpful, but are not a condition of your statutory rights. Do not use damaged electrical equipment.

For consumer orders using a carrier we offer, the goods remain our responsibility until you or a person you identify takes physical possession. A tracking scan alone does not remove your rights. If we cannot meet an agreed delivery date, or delivery becomes significantly delayed, contact us to discuss your applicable cancellation and refund rights. Unless another delivery period is agreed, consumer goods will be delivered within 30 days.